Poker Veranda Canberra

Privacy Policy

Welcome to Poker Veranda Canberra. This privacy policy explains how Poker Veranda Canberra collects, uses, stores, and protects personal information from visitors to our website and guests at our venue.

Poker Veranda Canberra is a dedicated offline poker venue in Canberra, Australia, located at 42 Veranda Lane, Canberra ACT 2601, Australia. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to information collected through our website, phone calls, email, and in-person interactions. If you have any questions, you can reach us at [email protected].

Information We Collect

We collect personal information that is reasonably necessary for our functions and activities as a poker venue.

  • Contact details: name, email address, phone number, and postal address when you make a reservation or contact us.
  • Reservation details: date and time of your poker table reservation, number of guests, and any special requests.
  • Technical information: IP address, browser type, device information, and pages visited on our website, collected automatically through cookies and analytics.
  • Age verification: confirmation that you are 21 years or older, as required for entry to our venue at 42 Veranda Lane, Canberra ACT 2601, Australia.

We only collect what we need to provide a safe, professional poker experience and to respond to your enquiries.

How We Collect Information

We collect personal information directly from you when you interact with us, and indirectly through automated technologies.

Direct collection: when you make a poker table reservation via our website, phone at +61255504821, or email at [email protected]; when you contact us with an inquiry; or when you visit our venue and provide information at the front desk.

Indirect collection: through cookies and analytics tools that track website usage, such as pages visited and time spent on the site.

Sensitive information: we do not collect sensitive information unless you voluntarily provide it and it is necessary for a specific purpose, such as dietary requirements for dining.

Use of Personal Information

We use your personal information for the primary purpose for which it was collected, and for related purposes you would reasonably expect.

  • To process and manage your poker table reservations and communicate with you about your booking.
  • To respond to your inquiries and provide customer support.
  • To improve our website and services through analytics and feedback.
  • To comply with legal obligations, such as age verification and record-keeping requirements.
  • To send you updates and promotional information about our poker room and dining, but only if you have opted in to receive such communications.

We will never use your personal information for a purpose unrelated to our poker room and dining services without first explaining why and, where required, obtaining your consent.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

Personal information is stored securely on our systems and with trusted third-party service providers who are bound by confidentiality obligations.

We use encryption for data in transit and at rest where appropriate, and restrict access to authorized personnel only.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information in the following limited circumstances:

  • To service providers who assist us in operating our website, processing reservations, or providing customer support, under strict confidentiality agreements.
  • To legal or regulatory authorities if required by law, court order, or to protect our rights, property, or safety.
  • To professional advisors such as lawyers or accountants where necessary for our legitimate business interests.

We do not disclose personal information to third parties for their own marketing purposes without your consent.

Your Rights and Choices

You have the right to access, correct, or delete your personal information, and to opt out of marketing communications.

  • Access: You may request a copy of the personal information we hold about you. We will respond within a reasonable timeframe, usually 30 days.
  • Correction: If you believe your information is inaccurate or incomplete, you may request correction.
  • Deletion: You may request deletion of your personal information, subject to legal retention requirements.
  • Opt-out: You may unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

To exercise any of these rights, please contact us using the details in the Contact section below.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy or our handling of your personal information, please contact us.

We will respond to your inquiry within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

The current version of this policy will always be available on our website. We will indicate the effective date at the top of this page. If we make material changes, we will provide a prominent notice on our website or contact you directly where appropriate.

Effective date: 2026-09-15